Refund and Return Policy

Effective Date: July 30, 2026

Thank you for shopping with Didi’s Closet. Because we operate as an online consignment store specializing in pre-loved and secondhand fashion, all sales are final, with the sole exception of items that arrive damaged during shipping. We kindly ask that you review our comprehensive policy details below before completing your purchase.

1. Final Sale Policy

Because we are an online consignment store, all items are final sale. We do not offer returns, exchanges, or store credits for standard purchases, including issues with fit, style preference, or a change of mind.

2. Condition of Pre-Loved Items

As our pieces are pre-loved, vintage, or gently used, they may show minor signs of wear, which we do our best to document in each listing. We take great care to inspect every garment and accessory and disclose any notable flaws, imperfections, or signs of previous use in our product descriptions and photographs.

3. Buyer Responsibility & Due Diligence

We encourage you to carefully review the photos, condition notes, and measurements provided for each item before completing your purchase.

• Measurements: Sizing can vary significantly across designers, eras, and garment types. We provide flat-lay measurements in our listings to help you determine if an item will suit your measurements. We recommend comparing these measurements to a similar item you already own that fits you well.

• Visuals & Descriptions: Please examine all available photographs closely and read the condition notes in full. Colors may also appear slightly different depending on your device screen settings.

4. Shipping Damage Exception (7-Day Return Window)

While our policy is strictly final sale, we want to ensure you are protected if an accident occurs in transit. If your clothing arrives damaged during shipping, you are eligible to request a return within 7 days of delivery.

To start a return, email us at info@my-didiscloset.com within 7 days of receiving your package with:

• Your order number

• A description of the issue

• Photos or video showing the problem

Once reviewed and approved, we will provide instructions for returning the item for a full refund. Requests submitted after the 7-day window will not be accepted.

5. Customer Responsibility

Customers are responsible for entering the correct shipping address. We cannot refund or replace orders shipped to an incorrect address provided at checkout.

6. Order Cancellations

Orders can be canceled within 12 hours of purchase. After this window, the order may already be processing and cannot be canceled.

7. Lost or Delayed Packages

If your order has not arrived within 45 days, we will issue a replacement or refund. Packages marked as “delivered” by the carrier are not eligible for refunds.

8. Refunds

Approved refunds will be issued to your original payment method. Please allow 5–10 business days for processing.

9. Contact Us

If you have any questions regarding a specific item's measurements, condition, or details prior to making a purchase—or if you need assistance with an order—please reach out to us at info@my-didiscloset.com. We are always happy to help!