Shipping policy

Shipping Policy

Effective Date: July 30, 2026

Thank you for shopping with Didi’s Closet! We strive to get your pre-loved and consignment Indian fashion pieces to you safely and efficiently. Please review our shipping policy details below.

1. Shipping Rates & Membership Discounts

We offer standard flat-rate shipping on all orders, with exclusive shipping discounts available for our valued members:

  • Standard Rate: $15.00 CAD for non-members and guest checkouts.

  • Basic Members: Receive a discounted shipping rate applied automatically at checkout.

  • Premium Members: Receive our highest shipping discount tier applied automatically at checkout.

2. Processing & Fulfillment Time

  • Orders are typically processed and prepared for shipment within 1 to 3 business days (Monday through Friday, excluding holidays) following order confirmation.

  • Once your order has shipped, you will receive a confirmation email containing your tracking information so you can monitor your package's journey.

3. Estimated Delivery Times

Delivery times depend on your destination and the courier service selected at checkout. Standard shipping typically takes between 3 to 7 business days after fulfillment. Please note that transit times are estimates and may occasionally be delayed due to courier volume, weather conditions, or postal carrier delays.

4. Customer Responsibility & Address Accuracy

  • Customers are responsible for entering the correct shipping address at checkout.

  • Didi’s Closet cannot refund or replace orders shipped to an incorrect or incomplete address provided by the customer. Please double-check your shipping details before finalizing your purchase.

5. Lost, Delayed, or Damaged Packages

  • Lost or Delayed Packages: If your order has not arrived within 45 days of shipment, we will issue a replacement or a refund. Please note that packages marked as "delivered" by the carrier are not eligible for refunds.

  • Shipping Damage: If your clothing item arrives damaged due to transit, please review our Refund and Return Policy and contact us within 7 days of delivery at info@my-didiscloset.com with your order number, a description of the issue, and photos or video showing the problem.

6. Contact Us

If you have any questions or concerns regarding your shipment, membership rates, or delivery status, please reach out to our support team at info@my-didiscloset.com. We are always happy to help!